Quick answers about shopping with Store 22, delivery, collection, returns and our Facebook community.
Store 22 is based in Gillingham, Medway. Our collection address is Unit 15, Pier Road Industrial Estate, Pier Approach Road, Gillingham, Kent, ME7 1RZ.
Yes. Local Medway delivery is £2, UK postage is £3.99 per order, and delivery is free when you spend £50 or more. Local delivery covers Gillingham, Chatham, Rochester, Strood, Rainham and nearby areas. Posted orders may be sent with Royal Mail, Evri, Yodel or DPD depending on the parcel.
Yes. Collection from our Gillingham unit is free. We’ll let you know when your order is ready to collect.
Our usual opening hours are Tuesday and Thursday 9am–12pm, and Wednesday 9am–5pm. We also hold an open day one Saturday each month. Dates and times are announced on our Store 22 Facebook page, so please check before visiting.
Collection and local delivery orders are usually ready within 2–4 business days. UK postage orders are usually dispatched within 5 business days. During busy periods, launches, open days or seasonal events, orders may take a little longer.
New stock is added every week. Popular items can sell quickly, so it’s worth checking our New Arrivals section often.
Yes. We advertise products in our Store 22 Customer Group and hold live shopping events on our Store 22 Facebook page.
During a Store 22 Facebook Live, we show products one by one and explain the price and any choices available. To order, comment with the product number or name and the quantity you would like. We add your items to your weekly basket, then send your invoice after the selling week. You can choose free collection, local Medway delivery or UK postage. Our Lives take place on the Store 22 Facebook page—follow the page to see the next Live time.
If an item is advertised as a pre-order, the arrival date is an estimate. We’ll update customers as soon as pre-orders arrive and are ready for collection, delivery or postage.
Yes. Please contact us within 30 days of receiving your order. Items should be unused, in their original condition and with any packaging where possible. Some items may not be returnable for hygiene, safety or personalised reasons unless they are faulty. Please read our Returns & Cancellations page for full information.
Please email info@store22.co.uk with your order details and a photo of the damaged or faulty item. We’ll look into it and help put it right. Please read our Returns & Cancellations page for full information.
You can email us at info@store22.co.uk, use our Contact us page (also linked in the footer), or message us through the Store 22 Facebook page.
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