Frequently Asked Questions

Here are some quick answers about shopping with Store 22. If you still need help, please contact us at info@store22.co.uk and we’ll reply as soon as possible.

Where is Store 22 based?

Store 22 is based in Gillingham, Kent.

Our collection address is:
Store 22
Unit 15, Pier Road Industrial Estate
Pier Approach Road
Gillingham
Kent
ME7 1RZ

Do you offer UK delivery?

Yes. We offer UK postage for £3.99 per order.

Your order may be sent with Royal Mail, Evri, Yodel or DPD, depending on the size and weight of the parcel.

Do you offer local delivery?

Yes. Local Medway delivery is £2.

This is available to local areas including Gillingham, Chatham, Rochester, Strood, Rainham and nearby areas.

Can I collect my order?

Yes. Collection from our Gillingham unit is free.

We’ll let you know when your order is ready to collect.

When is the shop open?

Our usual opening hours are:

Tuesday: 9am–12pm
Wednesday: 9am–5pm
Thursday: 9am–12pm

Opening hours can occasionally change, so please check our latest updates on Facebook before visiting.

How long will my order take?

Collection and local delivery orders are usually ready within 2–4 business days.

UK postage orders are usually dispatched within 5 business days.

During busy periods, launches, open days or seasonal events, orders may take a little longer.

How often do you add new stock?

New stock is added regularly.

Popular items can sell quickly, so it’s worth checking our New Arrivals section often.

Do you sell through Facebook too?

Yes. We share new arrivals, live selling updates, open day updates and community news on our Facebook page and in our "Store 22 Customer Group" on Facebook.

Facebook page:
https://www.facebook.com/store22uk

How do pre-orders work?

If an item is advertised as a pre-order, the arrival date is an estimate.

We’ll update customers as soon as pre-orders arrive and are ready for collection, delivery or postage.

Can I return an item?

Yes. Please contact us within 30 days of receiving your order.

Items should be unused, in their original condition and with any packaging where possible.

Some items may not be returnable for hygiene, safety or personalised reasons unless they are faulty.

What should I do if my item arrives damaged or faulty?

Please email info@store22.co.uk with your order details and a photo of the damaged or faulty item.

We’ll look into it and help put it right.

How do I contact Store 22?

You can email us at:

info@store22.co.uk

You can also contact us through our Facebook page.